I started using grocery self-checkouts during COVID, but I’ve kept using them because there’s rarely a line (and I’m a misanthrope). I’d probably go back to using regular human checkouts if I had to dig through all my crap to prove what I bought.
Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.
I guess the easiest answer is for grocery chains to reinvest some of those windfall profits and hire more cashiers.
Shift the cashier’s work to the customer and then bitch because the customer is bad at that job that they’re not trained for?
How could they be bigger assholes? Get fucked, corporate assholes!
Peach!
Edit: that was supposed to say “preach” but autocorrect ducked me. Leaving the way it is because that’s better.
Peaches are code 4011, right?
Apple!
I thought we only buy bananas
4077
Or bananaducks
I prefer duckanas
Item not scanning … please scan item again
Autocorrect can be a real motherducker.
AND LET THE CASHIERS FUCKING SIT FOR FUCK SAKE!
Ha! Not that I steal, but I don’t care about supermarkets losing money from people stealing.
If they want their customers to know how to use the self-checkout machines better, they ought to pay them for training.
Always making a big deal out of theft for pennies or dollars from individual customers … but seldom highlighting the theft of thousands and millions by corporate heads at the top
Also sometimes the machines a super finicky. It hasn’t happened very recently for me, but the amount of times you need an employee to reset the machine or enter a code is too damn high.
Ya anyone with an ounce of brain cells predicted that theft would be an issue with self-checkputs but stores were blindsided by the savings they saw with getting rid of cashiers.
I steal, it’s very convenient. Great way to save no groceries.
Corporations want it both ways …
… docile workers that will work for little or no pay, which make them poor and more apt to want to steal in order to get cheap food
… honest customers that won’t steal, even if they become desperate because corporations refused to pay them a living wage to afford food
Economically speaking … it’s a no brainer … pay people a living wage and pay for more cashiers to work at the front … the company makes more money by securing purchases and keeping everyone honest and you maintain a workforce of highly paid people who go to spend their money with your stores anyway
Instead, we want to maintain a system where money and wealth continually keep getting shoved to ever smaller groups of people and we wonder why those of us at the bottom keep trying steal and rob the system just to get by.
‘If you give a man gun he can rob a bank; if you give man a bank he can rob the world.’
It’s not the job of corporations to treat people well, they’re an entity designed to maximize profit within the framework they operate in.
A democratic government is designed to represent the will of the citizens. If we aren’t happy with the way corporations treat us, then we should vote in a government that will regulate corporations to force them to treat us well.
The goal should be jobs that are boring to humans being automated completely AND not having theft because people don’t need to do it in order to have a good life.
It get harder and harder for government to regulate corporations as they get bigger and bigger and are multinationals. That’s what happens with tax heavens.
I understand corporations motives, but the parent commenter explains well that it doesn’t work well if they are too greedy about it.
When do you do when your choice in voting is carefully handpicked insiders from a group that has insulated themselves from outside forces over the past 50 odd years and the only choices with a real chance of winning are not going to work in their constituents best interest?
You join those parties and start voting at membership conventions.
That’s where actual policies get set.
When do you do when your choice in voting is …
The answer’s the same
- Pick the least bad
- Repeat
And also
A. Fight for better voting so that minority candidates with good ideas get the nod they need.
Picking the last bad is why we are slipping AS A WHOLE in the wrong direction.
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No we’re not. Go look at some numbers.
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If your campaigning some ‘bootstraps’ idiocy, it’s easier than changing us into America and their Medical Bankruptcy if you just move there for a few years. Put the fear of the aristocracy in you.
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Well let’s stick with the second-worst as long as it keeps the absolute worst out and their bootstraps bullshit and the dissolution of services that keep us from being Americans. They have even more work to do down south than we do, and I’d like those fools from Edmonton NOT to make us imitate that idiocy wholesale.
I get the whole living wage thing, but a cashier’s position was never a living wage, in the past it was a wage used to supplement a family’s income, or to pay for post secondary tuition. What changed? My local Wallyworld supercentre was the first in the region to go self serve, the manager said he couldn’t find staff, but in all honesty whether it was a living wage or not, I think he just didn’t want the staff.
The minimum wage was enacted to provide all citizens with a basic quality of life, including food and housing. Full stop. Everything after your incorrect statement is irrelevant as it is founded on an untrue principle.
My bad. I never knew a 16 year old working at a fast food outlet was supposed to support a family. I formally apologize as a white colonial male with priviledge
sTuDeNts sHoUlD wOrK tHroUgh cOlLeGe tO cOmE oUt dEbT fReE
Also
sTuDeNts sHoUld mAkE sLavE wAgEs cAUse tHeyRe yOunG.
Did you know McDonald’s workers in Denmark make over 20 an hour AND the food is cheaper than in the states?
You say that as if the majority of minimum-wage earners aren’t, and haven’t always been, adults. Go read a book.
They don’t read. It hurts their brain to try
This is the same logic my old man has. I like to ask him if his breakfast is being made by a 16 year old on a school day.
How far in the past? I’m sure I remember unionized cashiers at, I think, Safeway getting paid comparable to me as a unionized welder in the late 1970s or early 1980s. I could be completely wrong about that, because I think it was the whole store on strike, not just the cashiers.
A couple of my aunts were cashiers around the same timeframe, one of em a single mom. I don’t know how much they were paid, but they had decent apartments in Toronto around Roncesvalles with enough square footage for a kid and his cousins to get “up to speed” (I mostly recall the injuries)
That lines up with my memories in Saskatoon. Injuries aside :) By then I had my own son to manage!
A friend of mine, her father was a bagging clerk at a grocery store for literally his entire life. He was able to support two kids and a spouse on that salary, and retired maybe ten years ago.
I never use the self-checkouts. That’s bullshit. I don’t work there.
I don’t blame anyone that takes advantage of the system that corporations are building.
I will happily use self checkouts if it gets me out of the store faster/ lets me interact with the least amount of people possible. I work retail, I need that energy for my job.
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100%. Life is too short to spend it standing in line.
I feel the same way, but sometimes I show up and the lines for actual cashiers is so long and there’s no one at self checkout. I can wait for ten minutes or I can scan my twizzlers and gtfo.
I was at Walmart the other day and there were four employees standing around the self checkout. They all said bye to me when I left. Weird shit.
At that point, why not just have them work the tills??
Because cashiers are a different cost-centre, and thusly a different budget on the company’s financial statements. The VP or senior director that controls the cashiers’ services would end up looking bad if they had to retrench on that decision, and “looking bad” is death at that level.
A lot of what happens inside a company makes more sense when you realize it’s a power struggle between a bunch of narcissists and their lackeys, and that VPs and CEOs aren’t really as powerful as you’d think. Companies can be as inefficient and cut-your-nose-off-to-spite-your-face as any non-profit or public sector employer is, but we often don’t see it because we’ve been trained to assume that “private sector == well-oiled machine” and “public sector == clusterfuck”.
I was waiting to self checkout at a Walmart where there are 4 of around a dozen self-checkouts working. I asked about the ones that were not working and the employee told me that they can only open 4 units for every employee present. In order to have all 12 open they need 3 people there.
It does make it much easier to steal, it’s very convenient.
The design is very human
I’ve never seen anyone stealing food and neither did you…
I prefer self-checkout because cashiers don’t know shit about bagging groceries in a reasonable manner. I don’t like dealing with people and I like my groceries bagged to my specifications. Self-checkout is a godsend.
That said…
I have made mistakes. I’ve accidently stolen from WalMart. I’ve been an employee of WalMart; I am not crying over this. WalMart is a shit employer and they have a ton of self-check so they can continue to refuse full time jobs to cashiers so they don’t have to pay benefits. Fuck them.
I never have a problem bagging my own groceries at the cashier. It’s the best of both worlds: highly skilled checkout operator and a fairly skilled bagger.
I think the dedicated baggers they used to have were better at it than I am, though. They somehow managed to Tetris everything into appropriate bags that were of similar weight and were almost as stable as using a box.
I think the throughput of a cashier and a skilled bagger is much better than a bagging cashier and definitely better than self-checkouts.
I like my groceries bagged to my specifications.
This is 100% the reason I use self checkout. I really can’t stand my groceries being bagged in a way that essentially guarantees that something is going to be smashed, ripped, or spilled. Or that the paper bag is going to rip itself to shreds as I try to carry it in.
I most recently had a guy shove way more heavy shit into a paper bag than was even remotely reasonable and then tell me, “you gotta grab it from the bottom, the handles always rip off.” And I’m just standing there thinking to myself that I almost never have handles rip off the bags when I bag it myself. Which means that this guy is consistently overloading the bags every single time, causing the handles to rip off.
I don’t particularly mind if you’re going to stuff the bag full, but double bag it for fuck’s sake. You’re making minimum wage or near to it - you’re not getting a goddamn bonus if you use fewer bags to help the store’s bottom line.
Never had an issue here, but even in the regular checkout they haven’t done bagging for years. It just goes down the belt and you still have/get to bag it yourself
Unless there’s a barrier to entry (like a membership at Costco), they can’t force you to show your receipt or check your items.
You’re kinda wrong.
Even Costco can’t “force” you. What they can do is ban you, which any store can do. It’s harder to enforce without someone at the door checking, but totally possible.
It’s actually in the membership agreement. If you refuse to show, they can ban you. However, the fact you would have a Costco membership indicates that you signed an agreement that allows them to have you show the receipt.
In my experiences, it has always been something flagged by the receipt checker at Costco confirming that I got something I paid for and had to collect for the secure area, or provided to me at check out like movie tickets.
Yes, but what I’m saying is that any store can ban you for any reason (that isn’t legally protected)
So it has nothing to do with Costco specifically
It’s all good. The moment they demand my papers we go talk about it at the return counter anyway. They can double-secret-ban me if it’ll make them happy, but they can’t fire me as a customer if I’ve already quit.
How much is the loss really, in the grand scheme of things? Article says 23% of losses are self-checkout and theft, but what’s the percentage of losses overall?
Because I’m pretty sure the overwhelming majority of people scan their items correctly. My local stores don’t even bother enabling the scale on those machines.
IMO it’s got to still end up cheaper than switching back to rows of cashiers, and self checkout is so much nicer and faster. I check my groceries out in less than a minute usually.
Or, if it’s such a big problem, maybe they can license the tech Amazon uses for their physical stores. Literally grab what you want from the shelves and walk out and it knows what you took and bills you.
I just wanna add, I am super excited for a world with that last part. No waiting in line, No dealing with stupid miscans on barcodes that no company wants to standardize the location of, pricing would be super simple(it would just appear in my cart when the NFC reader noticed me taking it off the shelf), you wouldn’t need to find someone that wants to have the brain numbingly boring job of just standing there.
It’s overall a win-win, the only downside is I can see heavy pushback from older generations because that will basically kill cash tender, so older folk who want to use checks or cash (or even the no digital folk) would have issues with the system
an alternative system I could see that allows cash tender still, is an online shopping with a pay with cash option at checkout, then the clerk gets your goods, tenders it and then gives your change. Or maybe continue having the self-check area, but if you’re paying cash when you enter the building you grab a tablet(more like an NFC/RFID identifier) and all the stuff you grab goes on to that identifier and then when you go to check out you just put your identifier on the machine and pay as you normally would
Around 3% on average.
Oh man I do not want to have to wait at the door, check and make sure they didn’t double-bill me for something or charge the wrong price, then try and argue when this inevitably happens…
if it was Amazon’s method I don’t think you would need to wait, iirc it adds it to your amazon cart and you can see pricing and quantity prior to leaving
Then tell them to check THEIR records for THEIR receipt. They 100% have a copy.
You’re missing the point. This is about them over-billing the customer with the autopay at the exit.
Given how bad stores have gotten about that with regular checkout, I wouldn’t be surprised. Superstore/Loblaws has been the worst of it to, where they regularly don’t honor their own sale prices - especially for bulk/combo prices - at the till so then you have to take it to the under-staffed service counter and wait in line there. Pretty sure it’s 100% intentional and that they’d absolutely so it with an autopay system
Not sure I want to give away THAT much private data to shop in an Amazon style grocery store
You don’t legally have to stop and show your receipt (except Costco). I have a friend that pont blank tells them “nah” every time. Catch is, security can legally detain you if they really suspect something.
For me it’s not worth the hassle and I just show them with an annoying look.Catch is, security can legally detain you if they really suspect something. For me it’s not worth the hassle and I just show them with an annoying look.
Eh. The security minion is doing their job. If I get roped into a search I’m not gonna take it out on them.
Having said that, I’ve noticed myself making mistakes. I’ve accidentally failed to scan an item, and I’ve accidentally entered incorrect codes for produce. When I notice, I fix them, but I’ve probably missed a few.
Stores are 1000 percent alright with this. They don’t want you to intentionally steal of course, but shit happens and people mess up, even trained cashiers.
The real problem occurs when people intentionally and maliciously steal, and these checks arent there to catch people like you.
FYI to anyone here, you don’t have to show them your receipt or let them check your bag. Just refuse and leave.
Any before anyone says “they’ll ban you from the store”, they very likely won’t. And even if you are added to the ban list, it’s not really possible for them to enforce. I worked at a very high traffic Loblaws for a while as a self checkout attendant, and I would regularly have my friends in customer service point out people that had been banned checking out with no problems.
I know it varies by location, but I have been using self checkout for years.
There are always more self checkouts open than there ever where staffed lines. I don’t get in the line that has someone argue over checks or coupons, when a spot opens up the next person gets to start. If I only have a few things I don’t need to spend 25 to 20 minutes in line like I did before self checkout.
Other than a couple years of growing pains, self checkout has been a massive improvement for my general shopping experience. The fact that so many trips are for a few items probably impacts that, but even when picking up a week’s groceries I prefer self checkout.
