An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

      • magic_lobster_party@kbin.social
        3·
        1 year ago

        I don’t see what blockchain could help here. Blockchain might be useful for data that strictly needs to be chronological in one true way, like monetary transactions. This was the final key blockchain solved to allow the creation of Bitcoin. All the other parts of blockchain had been solved before.

        Let’s go through all ALCOA points one by one.

        • Attributable: can be solved with public key cryptography without blockchain
        • Legible: as long the record follows some accepted standard it’s readable. Blockchain is optional.
        • Contemporaneously Recorded: a time stamp authority can sign the document (blockchain was originally called a time stamp server by Satoshi).
        • Original or a True Copy: not sure what constitutes a true copy, but this can probably be ensured with cryptography along with a time stamp authority (just like blockchain).
        • Accurate: blockchain cannot assure the accuracy of a record more than any other digital system. This is the oracle problem.
        • Permanent: maybe this is a point for blockchain, but how permanent is a blockchain really? Many blockchains have died, so there’s no guarantee for it being permanent.