Seriously, I’d rather either sit on hold and press buttons instead of trying to explain to an AI several times that I want it to connect me to a real person. I also have a “non standard” accent as well, so the thing probably cannot even understand me.
We don’t have a lot of these robo agents in my country (yet) but for the normal info, advertising and intro bs they always play in the begining of the call before you get to the actual queue that can often be skipped by pressing # It doesn’t always work but more often than not. I’m wondering if it’ll work for robo agents as well.