Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined

  • eskimofry@lemmy.world
    link
    fedilink
    English
    arrow-up
    10
    arrow-down
    1
    ·
    8 months ago

    To be fair if your human agents are earning a 0 you can only go up from there. So switching to AI is a no-brainer (lol)

    • tb_@lemmy.world
      link
      fedilink
      English
      arrow-up
      7
      ·
      8 months ago

      If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.