L4sBot@lemmy.worldMB to Technology@lemmy.worldEnglish · 8 months agoKlarna says its AI assistant does the work of 700 people after it laid off 700 peoplewww.fastcompany.comexternal-linkmessage-square54fedilinkarrow-up1144arrow-down14file-text
arrow-up1140arrow-down1external-linkKlarna says its AI assistant does the work of 700 people after it laid off 700 peoplewww.fastcompany.comL4sBot@lemmy.worldMB to Technology@lemmy.worldEnglish · 8 months agomessage-square54fedilinkfile-text
minus-squaretb_@lemmy.worldlinkfedilinkEnglisharrow-up7·8 months agoIf your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.
If your human agents are earning a 0 perhaps they’ve been given too little time, too little training, and too little tools to resolve the customer’s case.