Optus reveals more than 2,500 people tried and failed to call triple-0 from their mobiles during last November's network outage, after previously telling a Senate inquiry just 228 people were affected.
  • In short: Optus says close to 2,700 customers tried and failed to call emergency services from their mobile phones during the November 2023 network outage.
  • This number is more than 10 times higher than what the telco previously told the Senate.
  • What’s next? Optus says it is writing to each customer individually to apologise, and the federal government is conducting a post-incident review.