I also reached out to them on Twitter but they directed me to this form. I followed up with them on Twitter with what happened in this screenshot but they are now ignoring me.

  • Syndic@feddit.deEnglish
    0·
    10 months ago

    This is not a bug. This is by design.

    I’d say it’s a bug in the design as it clearly fails to work with a completely fine email.

    • TheGreenGolem@lemm.eeEnglish
      1·
      10 months ago

      They meant that they are intentionally trying NOT to help the customer, hopefully they just give up at some point. (That’s why they are redirecting to bots and not to an actual human.)