I have done this exactly once in my lifetime, two years ago. Maybe in another few decades, I’ll do it again, if I live long enough.

And yes, even if your name is Karen but you had a good reason to ask to speak to the manager, you can also reply

  • hummy_bee@mander.xyz
    link
    fedilink
    English
    arrow-up
    6
    ·
    1 year ago

    Yup. I’m quite mild-mannered (or so I believe).

    Bank signed up my grandmother for a service she couldn’t possibly use. Called customer care, they gave her useless response. Drove with her, customer care agent was busy chatting with a friend, and there was a long queue of people with complaints. Walked (at least I did, grandma was in crutches) to the branch manager’s office. I didn’t ask to see the manager, I asked where his/her office was. Walked in (without the courtesy of knocking), aired grandma’s frustrations (albeit mixed in with mine). Matter was resolved in less than 5 minutes. Didn’t care to know how the customer service agent was reprimanded.

    It’s one of the few times I remember being out of character, apart from the avocado incident (irrelevant here).

    • waterbogan@lemmy.worldOP
      link
      fedilink
      English
      arrow-up
      2
      ·
      1 year ago

      That sounds like my old bank, the one I closed all my accounts and services with and moved to my current bank when they turned down my mortgage application. Never looked back