I feel like that anger should be directed at the people who made the software, not the people who use it.
The foolproof solution here is to… give people the option to restore what they deleted without contacting tech support. It’s obviously needed.
Nobody can expect anyone to read multiple warnings asking them if they’re really really sure whether they want to perform a reversible action they set out to do.
That’s a textbook example of a poor design that breeds more people desensitized to warnings.
Its just true. People become desensitized to warnings and ignore them. Putting three of them is an example of bad UX because at that point you need to do something else.
I’m sorry but people have to have a bare minimum of a awareness and understanding of the tools they use literally every day. I work in tech support, you have to stop cutting people slack at some point and make sure they understand it’s their fault.
What if we cannot afford the space of keeping everything backed uo forever? What if it has been a year? Where do we put the limits to “okay, this is stupid” and “this is perfectably reasonable”? What if the action cannot be reversed, and after deletion you need to anonimyze particularly sensitive data?
I say to all that, READ THE FUCKING MANUAL. If you are not apt enough to read and research about the software, you are not apt enough to use it.
Same with hardware. You cut your finger because you didnt follow instructions clearly laid out for you not to cut your finger when using a saw? Maybe sawing was not for you mate
I feel like that anger should be directed at the people who made the software, not the people who use it.
The foolproof solution here is to… give people the option to restore what they deleted without contacting tech support. It’s obviously needed.
Nobody can expect anyone to read multiple warnings asking them if they’re really really sure whether they want to perform a reversible action they set out to do.
That’s a textbook example of a poor design that breeds more people desensitized to warnings.
Based on your last sentence, was that supposed to be sarcastic?
Its just true. People become desensitized to warnings and ignore them. Putting three of them is an example of bad UX because at that point you need to do something else.
I’m sorry but people have to have a bare minimum of a awareness and understanding of the tools they use literally every day. I work in tech support, you have to stop cutting people slack at some point and make sure they understand it’s their fault.
What if we cannot afford the space of keeping everything backed uo forever? What if it has been a year? Where do we put the limits to “okay, this is stupid” and “this is perfectably reasonable”? What if the action cannot be reversed, and after deletion you need to anonimyze particularly sensitive data?
I say to all that, READ THE FUCKING MANUAL. If you are not apt enough to read and research about the software, you are not apt enough to use it.
Same with hardware. You cut your finger because you didnt follow instructions clearly laid out for you not to cut your finger when using a saw? Maybe sawing was not for you mate