A B.C. man who uses a wheelchair says he was forced to drag himself off an Air Canada flight in Las Vegas, after the airline failed to provide the assistance required for him to safely exit the plane.
Rodney and Deanna Hodgins flew from Vancouver to Las Vegas in late August, in a much-anticipated trip to celebrate their first wedding anniversary. Rodney, who is 49, has spastic cerebral palsy, and uses a motorized wheelchair.
The Prince George, B.C. couple travels every year, and is accustomed to the standard process to help him exit the plane. Usually, after the rest of the passengers have exited, an airline employee will bring an aisle chair — an extremely narrow version of a wheelchair controlled by handles.
But after landing in Las Vegas, an Air Canada flight attendant told the Hodgins no help, and no aisle seat, was coming — and said Rodney would need to get to the front of the plane by himself.
The couple said the suggestion was so absurd, they laughed, thinking it was a joke.
“How am I supposed to get to the front of my plane when I can’t walk? If I didn’t need a wheelchair, I wouldn’t have been sitting there,” said Rodney.
They also will do absolutely everything they can to refuse you a refund when they cancel your flight and book you on another. If you paid for an extra bag or a seat upgrade and your plane gets cancelled, absolutely forget about getting the extra you paid back refunded to you.
Went all the way up to the ombudsman for a $50 refund.