An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

    • MostlyBirds@lemmy.worldEnglish
      3·
      1 year ago

      You’re right, I guess we just shouldn’t try. We should probably just let corporations do whatever they want with no meaningful pushback and keep making our lives worse.