Google has a new Search Labs feature named Ask for me. Ask for me will have Google call businesses for you, to figure out the cost of the service and when it can be scheduled for you. It is like that Duplex feature we saw years ago, where Google would try to schedule a restaurant reservation for you.
So this is an additional option for them, not a replacement.
Regarding the anxiety comment…yikes. suggesting someone suffering from anxiety views others as peasants not worth their time is certainly an interesting take.
Also consider those with disabilities or anxiety
There is an actual free teletype service for deaf people who want to use the phone.
Anxiety sounds like a cop-out to make things worse for low wage workers because you won’t deign to speak to them yourself.
So this is an additional option for them, not a replacement.
Regarding the anxiety comment…yikes. suggesting someone suffering from anxiety views others as peasants not worth their time is certainly an interesting take.