And god do I hate every second of it. My bank is the worst offender, because they allow me to log in, look at my balances and everything. It is until I decide to transfer funds from savings to checking, do they suddenly decide “WAIT! VERIFY YOUR IDENTITY!”. All the while that I’m logged in!
Trying to call customer support to a car dealership to discuss changing dates on your lease? Welp, be prepared to know your child’s name, your state, your blood sample and all other shit just to reach an agent so you can ask one simple question.
Google sucks balls for this too, obviously. Can’t just simply sign in anymore, nope, gotta go find your phone and tell that, that it’s you trying to log in and then you can go in.
Not to mention the amount of fucking codes we have to enter along the way. This shit piles up, people. We waste minutes to hours, collectively, on doing this shit.
adding on to this, the bank isn’t doing just mfa, it’s likely also doing risk-based authentication. logging in and viewing funds isn’t that risky, but moving money around is much riskier, even in the same account. so you have to provide stronger evidence that it’s you requesting the action.