I’m probably in danger of over explaining the joke, but this actually does happen. The best part about this is people will actually contact support for online stores and just say that they found an item. No concern, no questions, just hi I found this. There are people that will do this every week, for years.
New customer service agents will go through the steps, how can I help you with it? Were you looking for a different item? Etc etc. And the conversation will go absolutely nowhere because no one knows why the hell people like this do these things and the customer will never provide any information. Eventually you give up and just say that’s great! You can go ahead and buy it!
And the customer will say “ok thx” and disappear until next time. Most of the time these people never even place any orders.
Sometimes people are just lonely, I got this too in helpdesk. A little old lady kept calling in with problems in her emails, there were no problems she just wanted to talk for a while.
Oh definitely, I’ve had a few like that. Those are kinda nice, you relax for a minute and they’re usually fine when you let them know you have other people.
And you get to make one of those cute “Resolved; for record keeping” tickets to fill out your day :) This is why I actually give out my direct line. If anyone gets upset at not being able to reach me, I can just say tons of people have that same number and are trying to reach me, and I’m never bored from 8-5
Usually when a customer talks to a customer service agent, that’s the only customer service agent they’re going to interact with that week. So they treat the customer service agent as though the converse is true, that they are the only customer the customer service agent will interact with that week, forgetting that they are actually the 10,000th.
I’m probably in danger of over explaining the joke, but this actually does happen. The best part about this is people will actually contact support for online stores and just say that they found an item. No concern, no questions, just hi I found this. There are people that will do this every week, for years.
New customer service agents will go through the steps, how can I help you with it? Were you looking for a different item? Etc etc. And the conversation will go absolutely nowhere because no one knows why the hell people like this do these things and the customer will never provide any information. Eventually you give up and just say that’s great! You can go ahead and buy it!
And the customer will say “ok thx” and disappear until next time. Most of the time these people never even place any orders.
Sometimes people are just lonely, I got this too in helpdesk. A little old lady kept calling in with problems in her emails, there were no problems she just wanted to talk for a while.
Oh definitely, I’ve had a few like that. Those are kinda nice, you relax for a minute and they’re usually fine when you let them know you have other people.
And you get to make one of those cute “Resolved; for record keeping” tickets to fill out your day :) This is why I actually give out my direct line. If anyone gets upset at not being able to reach me, I can just say tons of people have that same number and are trying to reach me, and I’m never bored from 8-5
Usually when a customer talks to a customer service agent, that’s the only customer service agent they’re going to interact with that week. So they treat the customer service agent as though the converse is true, that they are the only customer the customer service agent will interact with that week, forgetting that they are actually the 10,000th.
And that’s why mandatory customer service or retail job should be required for every 18 year old for like 6 months.
It really doesn’t take long working as a waiter, cashier, phone operator to learn respect for the role.