I know I can nail the technical questions but I’m worried that i look sleazy.

The additional context wasn’t necessary but I wanted to see how the photo posts are formatted for lemmy

  • NeoNachtwaechter@lemmy.world
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    1 year ago

    Never be afraid to say that you’d escalate the issue but KEEP OWNERSHIP. Ownership is huge to these people.

    Your advice is great in general, but procedures may vary. When I worked in professional IT support, we have often transferred ownership to the next level group, together with the escalation.

    But then our customers were all professional IT guys too, devs, admins, sometimes managers. No whining panicking end users :-)