An e-commerce CEO is getting absolutely roasted online for laying off 90% of his support staff after an AI chatbot outperformed them
www.businessinsider.com
Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.

In similar case, US National Eating Disorder Association laid off entire helpline staff. Soon after, chatbot disabled for giving out harmful information.

  • lemmyvore@feddit.nlEnglish
    2·
    1 year ago

    My recommendation for anyone, but especially IT, is to learn how to use LLMs as they will be pervasive before you know it.

    This is overreaching a bit. It’s like saying “invest in green energy”. Sure, it’s an up and coming niche which is going to see lots of growth in the near future, but that doesn’t necessarily mean that every single company should get involved.

    LLM’s will probably take over a certain type of menial digital tasks and improve a whole range of them. But like any technology it will be incorporated in products and services where it makes sense so it will eventually reach relevant users naturally.

    There’s also the fact that there’s a big difference between investing into a LLM owned she operated by another company vs growing your own. The former is seductive and the latter is harder than it seems so there’s a tendency to go with the former. But that means giving those companies your data and money in exchange for unverifiable results. Is that a value proposition for your company? As we’ve been learning over and over again, not owning your data and not controlling your platform ends up badly.

    • ooboontoo@lemmy.worldEnglish
      2·
      1 year ago

      I really don’t think it’s an overreach. In the same way that their used to be IT companies and now basically every company uses IT to do something, I believe AI/ML will continue to grow. It won’t be “we are an AI company” it will be “every company uses different kinds of AI everywhere to do things.”

      • lemmyvore@feddit.nlEnglish
        2·
        1 year ago

        I think that also means it will get absorbed by “IT” and become another technology we take for granted.

        The whole ML hype reminds me of the time when Google Search was amazing and everybody was hyped about it. Companies would flock to buy search black boxes from Google and put them on their own private networks so they could index everything and give them their own little “google search” for their intranet. And of course those boxes phoned home to Google but people were so smitten with the technology they didn’t care.

        Nowadays search technology is a dime a dozen, Google have ruined their Search with ads and chasing the perfect relevance to the brink of nonsense, and have also come out as one of the largest data predators in the world. Nobody would be dumb enough to trust a Google black box on their intranet today, right?.. but giving all your data to a LLM company? Sign me up!