• Catoblepas@lemmy.blahaj.zone
      link
      fedilink
      arrow-up
      12
      arrow-down
      2
      ·
      2 months ago

      It’s really embarrassing to speak to someone who’s almost certainly being paid a shit wage because you’re mad at someone like 15 steps up the corporate ladder. This is the equivalent of going to a McDonald’s drive through and trying to hold the cashier personally responsible for their pricing. You aren’t helping yourself or them, you’re just making everyone’s day worse.

      • paraphrand@lemmy.world
        link
        fedilink
        English
        arrow-up
        9
        arrow-down
        1
        ·
        2 months ago

        It’s really embarrassing to speak to someone who’s almost certainly being paid a shit wage because you’re mad at someone like 15 steps up the corporate ladder.

        This is the source of frustration for me when dealing with some situations. If I could speak to someone actually accountable, that would be fantastic.

    • gianni@lemmy.ca
      link
      fedilink
      English
      arrow-up
      10
      arrow-down
      5
      ·
      2 months ago

      How is that the fault of the individual providing customer support who is likely making minimum wage? What can they realistically do about it?

      This is the equivalent of cussing out the person working the drive-through at McDonalds because corporate raised the prices…and then telling everyone about it.

      Your anger and frustration is valid. What AT&T did is shitty. How you handled these feelings was a bit cruel and could use some reflection and improvement.

      • distantsounds@lemmy.worldOP
        link
        fedilink
        English
        arrow-up
        4
        arrow-down
        9
        ·
        2 months ago

        Please point to the part where I cussed someone out, and to the unreasonable questions I made.

        • gianni@lemmy.ca
          link
          fedilink
          English
          arrow-up
          9
          arrow-down
          3
          ·
          2 months ago

          Forcing someone, who is being paid to help you, to listen to your angry manifesto and then responding passive aggressively to them is a dick move in my books.