It’s worth remembering that no one thinks of themselves as the bad guy. Their reasons for doing things may not be good ones, but there are always reasons. Treating people like human beings goes a long way toward solving a great many problems that anger and outrage can only make worse.

I love that idea of asking people to tell him their story - this is a fantastic story

Kind of reminds me of Pleasant Green who scambaits, but also makes attempts to get to know the scammers and actually makes an effort to help them turn their lives around.